Payments must be made in lawful money of the United States. Payments may be made by mail to the mailing address shown on the face of this statement, by electronic funds transfer, in person at our offices, or by any other form that we may designate acceptable. You must remit only checks, money orders, or other certified forms of payment through the mail. Do not send cash through the mail.

We are open for business Monday through Friday, excluding federal holidays. Please contact us for our current hours of operation. Payments are accepted and credited any day that we are open for business. Payments must be received by 4:00 PM Pacific Time in order to be credited on that day. If a payment is received after 4:00 PM Pacific Time, it will be credited on the next business day; however, there will be no additional interest or charges assessed due to the delay. For instance, if your payment reaches us after 4:00 PM Pacific Time on the last day of your grace period, and the payment is not credited until the next business day, you will not be charged a late charge or any additional interest or fees due to the delay in posting the payment, and no negative information due to the delay in posting the payment will be reported to any consumer reporting agency.

Payments must be remitted along with either a legible payment coupon or the correct loan account number printed on the remittance. If a payment is not remitted with either 1) a legible payment coupon or 2) the correct loan account number printed on the remittance, and we cannot locate your account, the remittance will be considered “non-conforming”. If we still cannot locate your account 5 business days after receiving a non-conforming payment, we will return the payment.

A written request for a loan payoff statement may be made by the borrower or by a person acting on behalf of the borrower. If the request is made by a person acting on behalf of the borrower, the request must be accompanied by a signed and dated authorization made by the borrower stating that the requestor of the payoff statement is authorized by the borrower to make such a request. A payoff request made on behalf of the borrower will not be considered a valid request until such an authorization has been received by us.

A loan payoff request must be in writing and contain: 1) the name and contact information of the requestor; 2) the borrower’s name, loan account number, and the property address which is secured by the loan, and 3) a request for a loan payoff statement. If the request is made by the borrower, it must be signed by the borrower.

The request must be delivered to us as follows: it may be e-mailed to demands@bfcloans.com, it may be faxed to 310-388-3069, it may be mailed to our offices, or it may be delivered in person to our offices. Any other method of delivery will not guarantee receipt of the request by us in a timely manner. We may from time to time change the delivery requirements for these requests; please contact us for up-to-date information.

Our general policy is to provide a payoff statement within 7 business days after receipt of a valid request. If we are unable to provide the payoff statement within said time frame due to the loan being in foreclosure or bankruptcy, we will provide the payoff statement within a reasonable time frame. We may charge a fee for providing a payoff statement, as provided by law.

You can check your up to the minute loan status. You will need a loan statement number to verify your identity.